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Frequently Asked Questions
The information provided by us will not be forwarded to third parties under any circumstances.
All data is subject to strict data protection regulations. All information entrusted to us is used solely to ensure that the company continues to provide personalized services, to make your shopping experience as convenient as possible.
All sensitive data transferred to and from us is encrypted using the latest technology (128-bit SSL). For security reasons, we do not save credit card information.
The data is immediately transmitted to the company's partner systems for payment processing.
For the methods we use, identification usually occurs instantly, however, Mercado Pago may take longer to process payments. If this happens, wait a few minutes. If the payment is not recognized, contact our support team.
Our online store's exchange policy is in accordance with the Consumer Protection Code, which guarantees the possibility of canceling the purchase within 7 (seven) days, counting from the receipt of your order, and exchanges due to manufacturing defects within the warranty period of 90 (ninety) calendar days from receipt.
If you have received your product with any discrepancy, such as open or damaged packaging, missing product or product that does not match what was purchased, please contact us immediately by calling the Customer Service Center.