Register

To change your registration details is simple, you just need to access the page My Account and log in and choose the field you want to change.

If you are already registered but forgot your password, just access the page My Account, go to the menu Account Details and enter the new password. Done! You will receive a link by email to set a new password.

Buy

Access our How to Buy tutorial by clicking here.

The information provided by us will not be forwarded to third parties under any circumstances.

All data is subject to strict data protection regulations. All information entrusted to us is used solely to ensure that the company continues to provide personalized services, to make your shopping experience as convenient as possible.

We use cookies to tailor our products and services to the customer's desires. Cookies are short text blocks transferred from the online store to your computer. This allows the Online Store to recognize your browser and offer more personalized services to you.

Cookies can be disabled at any time in your browser without affecting your shopping options in the Online Store. All confidential data transferred to and from us is encrypted using the most modern technology (128-bit SSL). For security reasons, we do not store credit card information.

The data is immediately transmitted to the company's partner systems for payment processing.

Payment

No, after the order is finalized, changes are not possible. If you do not wish to proceed with the purchase, it will be necessary to request a cancellation.

Payment via PIX, Credit Card, and Bank Slip.

The approval period for purchases made with a credit card is up to 48 hours.

The due date for the boleto is 2 business days.

Returns

Request a refund by contacting us through our form on the page. Customer Service. Once this is done, the consumer must send the product to a post office using the code provided by us at no cost.

You will be able to read our Exchange and Return Policy to know the conditions under which the exchange can be made.

Our online store's exchange policy is in accordance with the Consumer Protection Code, which guarantees the possibility of canceling the purchase within 7 (seven) days, counting from the receipt of your order, and exchanges due to manufacturing defects within the warranty period of 90 (ninety) calendar days from receipt.

Refund of the amount paid including shipping, according to the payment method used at the order closure. Exchange Voucher option to be used in our store within 180 days after issuance.

– EXCHANGE VOUCHER

The Exchange Voucher is an opportunity to have our brand in the options for remorse, exchanges, and returns approved by the company's policy, and it can be used up to 180 days after issuance. For more information, please contact us through our Customer Service Center.

– BY CREDIT CARD

Credit Card Payment: the refund on the credit card will be visible within up to two billing cycles after the return is completed, depending on the card's due date;

– THE REFUND PROCESS

If the items are returned within the return conditions, our financial department will authorize the credit related to your return, which will be refunded and credited to your account or used to pay for your exchange reservation order. You will be notified when the amount is released and you can also track the process through your login on the website.

The status of your refund is:

– Pending: We requested the refund from the card operator and/or financial department in the case of orders paid via boleto and are awaiting confirmation. Deadline of up to five business days;
– Refunded: The refund was made through store credit, credit card, or boleto;
– The confirmation of the refund is up to 15 business days after the return is received in our warehouse. You will also be notified by email of these steps.

Remembering that credit card companies can take up to two subsequent billing cycles from the month of the refund request to process the credit.

– VIA BANK SLIP

Credit in your account from our store to be used for future purchases or bank deposit in the amount of the return in question in the account indicated by the consumer. The refund period is up to ten (10) business days after receiving the return.

In case of delay in any means of reimbursement, report the occurrence via form. Customer Service Center with the order number or buyer's CPF